Customer service is very very poor. Has taken weeks and weeks to get my refund sorted out. Certainly don't buy anything if you aren't fully sure it's going to fit. Even though I was sent wrong size in first place! Service on the phones are rude and you cannot understand what they are saying in my experience with one man from what sounds like India. They do not read previous emails and constantly send you back same email to delay you further saying they cannot find account even though you gave them everything they need including return receipt, picture of item etc. In the end got further with the Facebook message so if you do have any problems I suggest go straight to them first! They might tell you to talk to a person on webchat (which also didn't work for me it wouldn't accept the details I put in were correct). I hope management read this. They really need to do some sprucing up in the customer care department