I ordered some Christmas decorations from Littlewoods and one of them arrived broken. I tried making contact and it took 2 weeks for them to get back to me. They told me that I could return the broken item (at my own expense) or request 20% off the purchase price of the item, even though the item was 33% of the package. I replied and requested the refund but let them know that I was not happy that it was only 20%. I received no response after this and never saw the refund. The customer service is nothing short of appalling. I will not be ordering from here again.