Do not order from this company ever. They will waist your time. Ordered a Russel Hobbs Brita kettle , the filter was damaged. Rang them to get a replacement filter and was told that now I need to package the kettle back and go to the post and send it back and then wait for a new one. What kind of idiots run this company? Instead of simply sending a new filter they want me to spend my time to do all the work for them . If I wanted to run around the town with a kettle I would have bought it in any other shop, but the idea of buying online is that you do not run around the town. But management of this company is not very bright ,obviously . Can`t wait to see when they go bankrupt, as if you do not know what you are doing then let professionals run the business . By the way on the website there is an option to review the item but it does not work, What a surprise. The call center operator tried her best, I do not blame her for what has happened.