I’m the Principal Trombone of the NAC Orchestra in Ottawa. I recently had an issue with damage done to a trombone that I needed in order to complete a recording with the orchestra. I got in touch with a Master Repair Technician, John Chambers at the Kanata, ON location. He took my call immediately and, after explaining my situation, he invited me to drop off my instrument as soon as I could that day. Within 3 hours he had not only fixed the major dent on the slide but completely overhauled my trombone. I was very impressed with how he dealt with my problem in such a timely and professional manner. He was an excellent listener, very personable and extremely skilled. I want to commend the entire staff of the Kanata location. My shopping experience has always been a positive one. The staff are courteous, patient and helpful! I had also rented, then bought an electric guitar and amp for my son. That too was a very pleasant experience. I feel very fortunate to have such a service in my city. Thank you, John Chambers for saving the day for me! Thank you, Long and McQuade.