First contacted made.com in June by chat by in relation to a problem with a malix wardrobe and sinking cushion on a couch. Followed up again with an email on 28/7... sent videos of the issue twice (the last time on 22/8 - no response. Emailed again then received a response from Sidmira on 6/9 to say a query had been raised with probuild re the wardrobe. I have heard nothing since despite sending 2 more emails. I spent thousands with this company when I moved to my new home, endured long wait times and can honestly say I will not be giving this company any more of my business. Their phone lines are not in use clearly because they care nothing about customer service and 100% about obtaining your money. AVOID them at all costs! Made.com - I have copies of all these emails. After posting on another review site with details of my order numbers and having explained that I was not getting anywhere with email or chat (as described above), I received a standard response to that post asking me to email them! Absolutely shocking!