With MADE.Com all good as far as you don't have a problem. It's when you have a problem that it's a NIGHTMARE. I ordered a bed, paid almost 500£, which took 3 weeks to be delivered (all good - I was aware of the delivery time). When I unpacked the boxes, the bed arrived with the wrong pieces - they sent me two bedframes instead of other pieces needed to assemble it. I reached out to the customer care team which checked if they could send the missing pieces, but they had no pieces left in the warehouse, which is ridiculous. So they offered me 4 options: 1) Receive a new bed in 18 weeks (!) 2) Keep the pieces and receive a partial refund of 90£ (!!) 3) Keep the pieces and receive a voucher of 90£ (!!!) 4) Being refunded and send the items back, which I have to re-package as I have received them. I am SPEECHLESS. I had planned to receive the bed on a specific day, getting rid of the old one, so I am now sleeping on the ground, and these are the options that I get offered!! Options 2 and 3 are EMBARASSING!! Why on earth I should receive money back for 1/5 of what I paid to keep random pieces of a bed I can't use!? And to dispose of the pieces on my own?? And if I go for option one, what do I do? Do I sleep on the floor for 6 MONTHS?? It's RIDICULOUS. No attention to the client whatsoever, no problem solving specific to each case - just a pre-formatted solving process which is UTTERLY POINTLESS in my case. And they praise themselves to work with high standards!! If you buy from them, just hope not to have any problem and everything goes alright.