PLEASE AVOID THIS COMPANY I ordered a sofa, an ottoman and a chair bed from Made.com. I was prepared for the long wait times and so that did not bother me. However, I spoke with them before ordering as I was concerned about the quality of the products. I was told not to worry and that they offered hassle-free returns if I was not satisfied. I received my ottoman first. It was a velvet fabric with very deep marks on it. I have several pieces of velvet furniture in my house and I know marks resolve over time but these were very deep and they were all over the top of the ottoman. This was clearly a damaged product. However, when I made contact with Made.com they said they would not offer me a hassle-free return because they disagreed that the product was faulty. They told me to just brush the ottoman, even though I told them I had done so and the marks were very deep and would not come off with brushing. It was in a horrendous shape. I paid £199 for it, which to me is a lot of money. They initially said they would charge me £120 for the return, although their website says that for a product in this price range they charge £20 for return. I argued about it with them and they ended up saying they would return £159 for the product, so £40 in return cost. I am so appalled by this as it's clearly a faulty product. I cancelled the remaining items I had ordered and I was told I would get a return for them. I am lucky I paid with a credit card so I can take it up with the credit card company still. I am yet to receive any money back from them but I will give it another week - I'll edit this review with an update on how it goes. I would like to add photos to this review but cannot figure out how.