If you consider buying from Made.com, please read this before. In many years, this is possibly the worst company from which we bought anything online. In early July 2021, we made the great mistake of ordering lots of furniture for our new house, with a completion date end of September. There was a dispatch in 3-5 weeks, which worked more than fine for us. We also got guaranteed from Made staff that if something was ready before, the delivery company could have waited, and worst-case scenario Made was able to send things back straight away. Well, this wasn't the case: a chest of drawers and shoe storage are stuck with the delivery company since August, it's almost November now. The bedside tables we ordered have now an updated dispatch date of 11th of February 2022! We never had the chance to speak to someone on the phone, or a senior manager, all this time. In all of this, the worst has been the completely embarrassing costumer support: it is impossible to speak to someone on the phone, everyone says something different (via chat!) and problems are always getting worse. A simple thing like just changing the colour and sending to us anything available in their UK stock is a fantasy for them. They have also been lying most of the time, which I believe is unacceptable. For example, the chest of drawers and shoe storage was easily traceable first, then there was no way to tell the delivery company to send them to us (because it was impossible to track them), then when I started mentioning that our lawyers were on the case magically they were in contact with BJS, located the furniture and most likely able to send back. After a month of waiting, today I asked for updates: they asked me again for my order number from the beginning, completely ignoring the BJS situation and giving me late dispatch dates for everything we are still waiting for. In the meantime, we have slept for weeks on the floor, all our stuff is still in boxes...and they play with customers. The funniest thing is that if you go today on their website, Elona bedside tables have a "dispatch in 3-4 weeks" if you order today, the 21st of November...or they are lying to new customers, or we from July purchases have some kind of guilt that we need to atone. Overall, it's a disgraceful way of doing business and tricking customers, we do hope that our story will be useful to some reading this post!