Recieved a part that was faulty and had thrown away the packaging. Was told to go to the supermarket and get stuff to send it back. This was for a mirror i expressed my concern at not being able to package it right and they said if its come back more damaged its my fault. So I refused to return it and asked for a refund after nearly 2 hours on the chat I got £30 back for a mirror that was over £120 and is absolutely worthless to them because it is damaged. The whole process dragged on that much that i gave up and took the offer but I'm not happy at all. Will never use made.com ever again.