Ordered 2 x Novak teal and grey sideboards on 5th January 3021with 4-6 week lead time. Order number 103638091 various delays on delivery which we accepted, then they offered the same sideboards in the summer sale with 3-4 weeks delivery at £100 cheaper. After 3 contacts through live chat (another experience entirely) they eventually refunded the additional money but said don’t cancel the original order as that still had an August delivery. Next day delivery put back to September then again to November 18th. Then a surprise email on 8th October saying dispatched to courier, who would be in touch shortly. Waited a week or so, contacted Courier who were still waiting for delivery from Made.Com. Then I got a review request asking how the furniture was? Contacted Courier again still waiting on Made. Live chat again and Made said the courier had lost them and they would send a refund. I queried with the courier and they said they have only received one but not the second one, they couldn’t deliver until they have both. I sourced a second one from eBay so emailed Made.com to please change the order from two sideboards to one and deliver the one the courier had in hand. Made.com cancelled the complete order and refunded all the money. I immediately contacted 3 different people through email and live chat, nobody could do anything as the item is now out of stock and no longer available (it’s still at the couriers). I have asked this to be escalated to somebody who can do something about it as I now have one sideboard from eBay but nothing to match from Made.Com and after 3 hours nothing. I will never buy from these again and I recommend that nobody does (unless someone from Made.Com who may be reading this can actually fix this). At the moment they have wasted 11 months of my time, held my money for 11 months, have now completely thrown my sitting room design and colour scheme and left me with one odd sideboard that I purchased from a dealer who got the display one from Made.coms Bradford showroom. Please don’t waste your time, money or energy buy from somewhere else.