Absolutely terrible customer service had to by a full replacement light unit at £350 as I had smashed a couple of the glass shades I asked if they supply replacement shades which they do not So this is the reason I had to purchase a full unit I asked if the could give me some sort of discount or free delivery which they refused Shocking customer service below is the answer I received Hello. We completely understand that this leaves you in an upsdelietting predicament, but as the free delivery promotion was over a few days ago we cannot offer an alternative resolution in this case. £10 welcome voucher can only be applied to first order, regrettably you have already made orders with us. Kind regards,