Awful. By far the worst shopping experience to date. I ordered three items: a dining table, a bed, and a set of dining ware. The table had very damaged legs, missing bolts, and misaligned screws. I was, therefore, unable to assemble it. Moreover, the delivery men demanded I paid them £20 EACH in order to carry it into my flat, as it was 'too heavy'. The bed arrived with the main element being broken in half, again, beyond the point of being able to get assembled. The dining ware set arrived with two missing plates. After contacting support, I waited just under a month to hear back from them. They offered partial refunds for the large furniture items (less than 5%), and the only way to get the missing two plates was to send back the entire set. DO NOT SHOP HERE. This company shouldn't be operating, and I sincerely hope legal action is taken against them