I ordered some cushions from Made, the delivery driver from Hermes left the cushions in a bin which was emptied before I could retrieve them. I contacted Made to make them aware I would want a replacement or refund, they said they wouldn’t do this because it’s a matter for the police. I’m not sure what crime they thought had been committed but their delivery driver leaving a parcel in a bin certainly isn’t one, they have no interest in resolving the matter and take weeks at a time to respond with blunt emails that keep referring to a non-existent crime being committed, a shocking company to deal with