If there was a zero star rating I'd still say this was too high for the absolutely shocking customer service I'm experiencing. Having ordered a sofa in August I was told it would be here early December - one delay later (which is fair enough), I'm told it would be dispatched on 20th December - when I chased it I was told there was a delay at the warehouse - and was asked if I want to cancel the order? Of course not, I just wanted to know where it is. Since then I've sent four follow up emails and not one has been replied to. I only wish I'd see this site before shelling out a load of cash for an appalling experience - I only hope when (and if) it arrives it's worth the wait.. Will never use again.