I ordered a lamp at the beginning of July 2021, the estimated dispatch date was for September which I found reasonable given they wait until they have enough orders to have the item made (that’s what I says in their website, but after my experience I doubt this is the case). At the beginning of September I had an email to say dispatch was delayed until the beginning of December. Slightly annoying but I didn’t mind waiting as I really wanted the lamp. Another email was sent on the second dispatch date saying it would be delayed until 21 December. As I was having it delivered to my work address I had to contact MADE customer services to delay the delivery as we were closed over the holiday period. The representative told me they would arrange this and would also change my delivery address to my home address. Problem solved, or not. My package was still dispatched and still attempted delivery to my work address. I emailed customer services again when I received the out for delivery email from Hermes and have had no reply since then. Delivery was attempted on the 28 December, luckily my work place was open. Really disappointed and will never use MADE again.