I have experienced terrible customer service ( i.e. totally lacking in competence or empathy) and lack of delivery of a small order ( a now extremely delayed gift for a friend) which had a guaranteed dispatch time frame. To this point, some three weeks after the goods were ordered, I have absolutely no idea where they are. According to customer services, the order is somewhere in a warehouse but no one seems to actually know. I can’t understand why a new and prompt delivery could not be actioned on my behalf. In addition, a collection service Made.com arranged for unwanted items has failed to materialise on 3 separate occasions. I have waited in for three days for this collection and still my goods are here. We actioned this request several weeks ago. We don’t want the goods and would like a refund. There is a real difficulty in contacting the customer care - an actual phone conversation is needed when customers are concerned and needing help. The vagueness of responses by live chat and email are not helpful either. I have now wasted days and hours and the queries remain unresolved. No concrete answers, no offer of compensation, no nothing really. My recommendation - avoid Made.com. There is a very good reason the goods are so cheap. I agree wholeheartedly with other unhappy customers.