I have bought two pieces of furniture from them, both bad quality. The latest was a Lomond corner desk. A week after assembling a crack started appearing in the desktop. I tried to fill and repaint it but it kept getting worse, presumably the result of the wood or the frame being warped. Customer service said I could only return the desk if I had the packaging, which I'd thrown out because it was massive and I'd had the desk for a week. A month or so later I am only just about to have it collected by courier after disassembling it and wrapping in plastic wrap. I have wasted hours sorting this out and I am back where I started. All because of a faulty product and terrible returns process. Will not be buying from Made.com again.