Really poor customer service response! Bought the Motti sofa bed just 6yrs ago & due to a design fault (soldered joint at a crucial weight bearing point at the leg/foot joint which has finally failed) the sofa has been rendered irreparable & unusable. MADE’s response is basically ‘tough luck’ since they only introduced the 10yr guarantee for items purchased since 2019 (they sofa is still being sold today btw). I would never have purchased had I realised that there was not any form of guarantee at that time against such a design fault & not due to customer misuse - usually a given from any other reputable company for a big ticket item & presumably why they needed to introduce in 2019. Not even an offer of a discount for a replacement - just reposting their terms & conditions to absolve themselves of any responsibility despite it being a design fault on their part!! I would warn any potential customers against purchasing this particular sofa, 10yr guarantee or not, since it is likely to fail again unless the design has been changed. I have purchased other items from MADE in the past but most certainly will not be buying anything again due to this poor attitude to their customers. 😡