I have an “unfit for purpose” set of Reisa sofas from Made. Their customer services online chat is unhelpful and obstructive, not knowing what their Formal Complaints procedure is, which is illegal! I wondered if anyone else has any experience of similar? In less than 12 months the cushions of the seating pads are completely crushed! I’ve described this to MADE .com as “like sitting on the floor”. Their furniture repair company unfairly said it’s due to usual wear and tear and that we shouldn’t sit in the same places on the sofas daily!!! Any “repair” they make will be exactly the same as it already is, with the cushions not reforming after sitting. The fault is in the design and was present from day one. Nowhere on MADE’s website is mention of a weight restriction for its sofa customers, nor does it mention not sitting in the same places!!! Let me know your thoughts please as I’m considering the Small Claims Court?