Absolutely appalling customer service. My partner and I were previously customers with Made for a separate item, but purchased a sofa bed through a third party. One leg broke, and I felt it would be a simple case of asking to buy a replacement part and then purchasing it. Not the case. MADE have been incredibly disrespectful over the course of two hours of conversations. Cutting my conversation twice while I was speaking, and telling me "It also wouldn't be our decision in what you would prefer to do with your Sofa Bed." It seems that, for numerous conflicting and arbitrary reasons, they choose not to supply a replacement part for a product of theirs. Suggesting I can go elsewhere, or bin the entire sofa bed as it's pretty useless without a fourth leg. Who better to speak to than the company that created it, surely? They have told me they have the parts available, that they can supply them, but because this wasn't an official order through their website they simply don't want to due to some absolutely wild backwards policy. Insane that a company can behave as they have and not look to solve a completely easy to solve problem. That they would choose to refuse on numerous levels for absurd reasons is beyond me. Buy a product from them if you like, but make sure you never destroy any part of it. I would strongly advise you keep away from them.