Made.com are a very inflexible company and have completely messed my orders, they left no alternative but to cancel both sofas as they decided, whilst my orders were being made, that they were not going to use this supplier any more and our sofas were never finished being built. After ordering them and paying for them on 19th June with delivery planned for 28th August, and after numerous calls and emails to Made.com, they finally admitted why we were never going to receive our orders. Their only suggested alternative was to reorder a similar sofa with a delivery of 8-10 weeks. Please beware - you pay straight away when you order but refunds can take up to 30 days to be credited back to you. Very disappointing experience, will not be using Made.com again.