Bought bed and added in the option to take the old one away for an additional cost. Bed delivered - however they wouldn't take old one away as not de-assembled - it's just a base and mattress! No instructions on Made.com for you to flat pack the old bed - now have been on hold for 20 minutes - no Made I don't think you you believe my call is important otherwise you would pay people to take on the demand of calls you receive!! I didn't have the bed unpacked as no pace to unpack - very poor delivery service - argghhhh! p.s you have very annoying hold music and don't call back within the hour