Bought a chair from Made.com a while back for my home office. Only use the chair twice per week when working from home and after less than a year the thing collapsed and sent my flying backwards and hurt my back. I'm 5'7 and 11 stone so the chair has not been unde any extreme stress. An independent technician visited the house to 'assess' the chair the following week and he confirmed that the chair was made of cheap materials. He said it could be mended but it would only happen again. Made.com have offered a refund but insist that the chair is packaged in bubble wrap inside a cardboard box. The chair is quite a hefty size and I simply cannot find a box in which it will fit, especially as it's broken which makes the thing even more awkward.