Terrible customer service. I had faulty chairs delivered to me (with quality control stickers all over the items pointing out the flaws!) and now have to wait 16 weeks for a replacement. When you call to speak to a manager, you are told there are no managers in the building. Communication is terrible; when I asked for a refund on another item in my order I was not told that it would be a partial refund due to a voucher I used. This was after a MONTH of waiting for the refund, which I had to remind them about. Of course, I understand the voucher policy, but good customer service would have highlighted this from the get go! Won't be using again.