I ordered a bed from this company on 29th July. It is now 27th September and I still don't have the bed, although Made has my money! The estimated dispatch date keeps being pushed further back, currently "estimated" at 25th October. Meanwhile I am sleeping on a mattress on the floor. Trying to get through to customer service by telephone is a nightmare, and they simply ignore your messages or emails. After eventually getting through, and throwing my toys out of my pram with a customer service rep I was offered a £60 voucher for inconvenience. However I still have no idea how many more times my order dispatch might be pushed back or if I will ever get the ( very expensive) bed I have paid for. I would strongly advise that you avoid dealing with this company.