They're a 'take your money and run' organisation. I ordered a bed and requested construction because of a knee injury. They missed it off the order and refused to add it back on because "once the order has been made they apparently can't change it". What makes it annoying is that the only reason I noticed the construction was missing because they emailed me to confirm the delivery and to check if everything was correct and let them know if there was any mistakes. They made a mistake, they brought it to my attention and then they refused to do anything about it. Ridiculous.