Without fail the worst company I have ever experienced. No quality control over items - chairs arrived with broken legs(!), red die on grey chairs, stitching coming apart - the list goes on. My big mistake was placing an order of 4 items - my first order and my last. Having sent back on 1 Sep the two stools they sent as replacements for the first shoddy set (the replacements being even more damaged than the first set) I am still waiting for the £300 refund - it is now 15 Oct. I also do not believe that the names of Sian, Karin, Chloe etc are real people - I highly suspect these are AI robots. Every email I have received are written in exactly the same way, even down to the same punctuation errors ....