Completely incompetent customer service staff (thanks for nothing 'Nana', 'Karin' and 'Shawn'). I was told that delivery of two items could be arranged so that both were delivered together (to avoid me having to take multiple days off work). Also told that I would be contacted by delivery partners ahead of time to arrange suitable date. I had to chase up Made.com for updates, they hadn't bothered to tell me that one of the items had been delayed so I had to arrange for one off delivery all over again. Delivery due this week, no word from deliverers so asked Made.com for info. Got an email back saying they understood "how frustrating it can be dealing with delivery partners" and that was the extent of their help after taking my money. DPD, without notice, attempted delivery while I was at work so I rearranged for today and took a day off work. One package arrived. Contacted Made.com to find out where my second delivery was and after being put on hold for ages, was told that a delivery company who works for a different company had my furniture. Made.com never had any intention of arranging one delivery for my items so their staff effectively lied to me on more than one occasion. In the end I had to contact the third party delivery company myself and locate my order. DO NOT ORDER FROM MADE.COM UNLESS YOU DON'T WORK AND CAN SIT AT HOME ALL DAY WAITING FOR A DELIVERY THAT MAY OR MAY NOT ARRIVE AS YOU THINK YOU HAD ARRANGED. I now have to take another day off work for second part of my order. THEY COULD NOT CARE LESS ONCE THEY HAVE YOUR MONEY.