I placed an order on 20 October for a rug costing £499 and I received a text confirming that this would be delivered on 23 October. At 7pm on 23 October, I called MADE to chase the delivery and check timings as I had spent the day at home waiting for the delivery and had to go out. At that point I was told that the delivery hadn't happened and that the new delivery date would be 25 October and I was sent a text confirming this. Yet again on 25 October, I took the day off work and waited for the delivery. When I called early afternoon to ask for an estimated time, I was told that the rug hadn't left the warehouse yet as they hadn't been able to find it! So twice, I stayed at home waiting for the delivery and twice they failed to deliver. At this point, I had had enough and said that I wanted to cancel and get a full refund. I then received an email saying that the request for a refund had been processed and that this would take place once I had returned the goods to them ?! To date, 2 weeks later I am still awaiting the refund. Frankly, I am shocked that: 1. they took payment before they had shipped (or even located) the goods. 2. that nobody had the decency to notify me that delivery wasn't going to happen on the agreed date (especially given what happened the first time) I won't be ordering anything from Made.com again.