Didn't deliver within the estimated timeframe (10-12weeks). First time when they were going to deliver (at 15 weeks), the delivery company turned up without our order (we are talking about a 3-meter long sofa, can't get my head around how a delivery company can turn up to deliver, not realising they are missing a 3-meter long item). The second time they tried to deliver (at 16 weeks), they delivered the item with missing parts. The missing parts have still not been delivered. This was a £1000 order, which was paid since they one, we have now waited for 17 weeks, spent 1,5 days of our time on the messed up delivery (because we had to be at home), not to mention the amount of time we spent on the phone talking to customer services. As things stand atm, customer services offered me to refund us for the delivery charge of £39 or to send a full refund. It's just a click for them, but how am I compensated for the bad experience and the time lost and the additional purchase I had to make, because were unable to supply the goods I paid for 17 weeks ago. Very bad experience, unacceptable, this is a joke!