I'm extremely disappointed with the customer care I have received from MADE.COM. My father, who past away last month ordered a rug on the 24th July 2018. The rug is still undelivered - 20th November 2018. (Current lead time - to be dispatched within 2 working days). I have emailed and spoke to the customer care team in September and never had a response regarding the whereabouts of this rug. My father's funeral was yesterday and I have rung up customer services again today to explain the situation. I am still not being allowed access to the account and they will only allow access if I scan and email them a copy of his death certificate. Due to the sensitivity of the matter and the relative insignificance of this item - a 100% polyester rug, I am not willing to send them the death certificate and would appreciate some integrity on their behalf in this difficult time. They claim under Data Protection Laws, they are not allowed to give me (his daughter) access, even though I was willing to send them my proof of identification. I understand the privacy issues involved, but other furniture companies have been extremely understanding of the situation and have not denied me access in these circumstances. When I wrote to them on their Facebook page after they refused to help me, they said that if I sent them a Direct Message with the order number then they would discuss my options with me. Either it's against Data Protection or not. The statement shouldn't be retracted when a customer is forced to share the experience over social media platforms.