I feel massively let down by Made.com, our family has been left with no seating in our living room until we can order a replacement from elsewhere which may take months. After waiting 4 months for a sofa and 2 armchairs to be delivered, the armchairs were delivered, not the sofa. All items were ordered in a single order so I had expected them to arrive together. However, feeling reassured by the status on the website of 'Being prepared for dispatch' we gave our old furniture to a local charity. After a couple of days had passed the sofa had still not been dispatched, despite still having a status of 'Being prepared for dispatch' on the website. I contacted Made.com who then took a few more days before replying to say the sofa had been out of stock when we originally placed the order, this was 4 months prior and I've seen the status changed from being 'Manufactured', to 'Shipped' to 'Being prepared for dispatch'. Made have offered to collect the armchairs (another day waiting in) and refund the order once they arrive back at the warehouse, along with a £60 voucher. We've waited 4 months, decorated the living room and bought furniture based on the choice of sofa and armchairs. We are now left having to find new furniture to fit the same dimensions and wait for it to arrive, which is unlikely to be before Christmas. I find the conduct of Made.com wholly unacceptable.