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C Marshall
Terrible company - none existent customer care or aftersales - corner sofa welded leg fell off after 17 months - engineer visit after sending images who confirmed this could not be fixed - promised new leg set - then told leg set not available offered a part refund to keep the sofa but refused to state what the part refund amount would be - what good is a sofa with 3 legs - offered return then told as sofa has been in use we would not be entitled to a refund in full and offered a partial refund sofa collected by rude unhelpful collection company who trailed mud all over carpets and living room rug then asked if they could “stuff the sofa out through the living room window” - told to take sofa the way it came in easily ie through the door - 3 weeks later despite repeated promises of a refund being paid still waiting - one excuse after another - fobbed off repeatedly and despite emails and calls no refund provided - this is by far the worst company I have ever had the misfortune of dealing with - they have absolutely no concept of customer satisfaction, their products are not fit for purpose - I would never consider purchasing another item from them again - potential buyers beware - they also would not state at any time what warranty or guarantee their products have despite asking this verbally and via email - rubbish company - rubbish products
6 years ago
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MADE.COM has a 1.4 average rating from 634 reviews

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Alice, Customer Support

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