Hi all, Hope you are well and sorry for my direct approach but I thought I need to bring this to your attention. This year, I have moved into my new apartment and was so excited to decorate my new place. I have ordered two sets of chairs around a month ago. My partner loved other ones from habitat and they could be delivered in 10 working day but he let me order the ones I love from your company. The order process has been easy and smooth and your website did promise if I order by then, I would get it before Christmas so I ordered them with peace of mind and guaranteed him that we will have chairs for Christmas. I ordered the chairs on 6th November and on 7th of December I have received an email saying the chairs have been dispatched. I waited few days for Arrow XL to contact me. They didn’t and contacted your customer service, first response I get from your team is I need to wait for them to contact me. Again I tried to email your customer service, same response came back and then I had to call your customer service and told them that I really need to get these booked in as I don’t have dining chairs at the moment and really need it for Christmas. One of your colleagues Shawn got back to me and said the best available date for arrow Xl to deliver is 24/12. And Paula took cover the case on 11th December and sent an email confirmed that my chairs have been booked for 15/12 this Saturday. I was cautious so called Arrow XL today to double check and they said they couldn’t find the orders, then I called Paula again and she said my order is actually no longer available as you sold me the stock which you don’t have. I was in tears when I heard this. She then offered me of £90 compensation however that’s based on I need to accept to order the chairs again and accept the delivery date for 09th March. ( Which is 4 month away). If I don’t accept this, I won’t get anything and I will be just screwed and no one from your team even care. For all this time I was waiting for the order and excited about I would have chairs for Christmas and it’s two weeks away to Christmas. I have been forced to accept more than total 5 months wait time on the chairs or nothing. And now I don’t have the chairs for Christmas. Made.com used to so good, and now you have become very cold blood and never feel how your customer feel. It’s all about sales and profit. Along the way, no one has spotted the error and left me to chase and call so many times and found out the error. For this huge mistake, your team has dealt this very poorly. I’m in tears all day today just to think that I won’t have chairs for Christmas. I have always loved your products and purchased my first sofa with you years ago. At that time Made was brilliant, I think it’s probably you guys have just started the business. After many years, I still shop at yours but I am feeling massive let down this time that your team hasn’t really valued customers. Sorry to bring you this negative feedback but I do wish Made.com will grow and grow so I must let you know that being a loyal customer, how I really felt from this experience so I wish to bring this to your attention. Order no. 101866445 Thank you very much. Best regards