If you’re considering buying from MADE.com, I would trust the reviews posted on this forum over Trustpilot. The reviews on Trustpilot look desperately fake, with 5* reviews being posted once an hour from people who aren’t verified users.
Personally I’ve had an awful experience with this company. Incredibly expensive but by the looks of the items on the website, I thought it looked worth it initially. Turns out it’s not even their own stock and even then, the quality is not up to scratch. I ordered a dressing table which took 2 months to arrive and the quality is poor.
Alongside ordering a dressing table, I ordered a £300 coffee table. The order was dispatched and I was given a delivery date however the item didn’t arrive. I was then told the coffee table had gone missing which resulted in MADE and the 3rd party courier blaming each other for it going missing. Eventually, MADE accepted that it was missing in transit. Neither MADE or the 3rd Party courier, BJS, chased my order for me to see how or when it had gone missing. I had to chase for almost a month by calling and messaging on social media, I have no doubt my order would have remained missing and MADE would have kept my £300 unless I had chased my own order!
This company takes your money straight away, advertises stock that they don’t own or don’t even have in stock for months to come, offers poor quality items, work with shoddy 3rd party courier services and lastly, offer ridiculously long delivery times that are beyond a joke.
MADE - if you’re going to take hundreds or thousands of pounds away from people and in return give poor customer and delivery service, people will go elsewhere. It’s really that simple. I can pay less for similar items at another company and still get a better delivery service, which I’ll be doing in future.
6 years ago
MADE.COM has a
1.4
average rating
from
634
reviews
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