I have been a loyal customer of the made.com and bought quite a lot of products from them. But recently I have faced the worst customer service I have ever seen in my life. I bought a sofa that I did not like and I requested a return. The collection was done by BJS in the middle of October from Ireland and I have not received the refund yet. Every time I contact made.com about this, they continue to claim that BJS did not collect anything and they refuse to make a refund for the sofa which I do not have. This looks like either BJS made a mistake and lost the sofa, or maybe someone from its employees even stole it. Regardless, made.com can neither find the sofa nor provide a refund. The conclusions I have made: made.com is not customer oriented at all and it will try to hold a customer responsible for the ineptitude of a courier service that they have selected themselves. I am done with them and will never again buy anything and would not recommend made.com to anyone. I have lost my money and a lot of time on this.