I ordered a mattress and bed on 4th December, partly because of the short dispatch time. Estimated dispatch to courier dates were 8th and 9th December respectively. I heard nothing, so contacted on Friday 14th Dec, where I was told a check would be done with the warehouse and I would hear back within 48hrs. Why it would take this long, I've no idea...... I didn't hear back. I wrote two emails this morning, following up. I didn't hear back. I phoned. Employee went to his Supervisor and returned to tell me there had been a technical issue (whatever that means) in the warehouse and my order had been cancelled. I was offered re-order (no suggestion of MADE doing anything to help given the circumstances, even having mentioned this was for my daughter, who is currently on a mattress on the floor - we have just moved). I asked for a refund. Notification of this was issued promptly, though MINUS the delivery charge! I phoned yet again and was you have to run this back through finance as a part-refund. I will apparently receive notification of this at some point. I checked and this will be on record, that I've asked for this to be refunded. Nice people, but pretty inept - the whole thing. I am very unhappy about the bed and mattress (being told bed could be reordered and dispatched within 5 working days, but that the mattress would take 4-6 WEEKS!). Very unhappy and now my daughter doesn't have her new bed. I didn't reorder, because of the time-scale and because I don't trust you to do this properly now. I have ordered from MADE before and despite long lead times in some cases, I tend to like the products. We HAD planned to buy a good deal more stuff from MADE, but given this atrocious non-effort on your part, we won't.