Purchased a wardrobe for £550 on the 20th July which was due to be delivered on the 26th October.
I was told that I would be contacted to arrange a suitable delivery time, that didn't happen and I had to chase them.
I eventually received a call after my scheduled delivery time and the earliest delivery was the 23rd of november (4 weeks after the original due date).
When the unit arrived, it was damaged and again I was told I would be contacted to rectify the issue. This call never came and I had to chase Made up again. I was offered a £50 partial refund or a 4-6 week wait for replacement parts.
I have had to take another day off work to let the company in to dismantle and reassemble the wardrobe with the new part.
This is not the level of service you expect when spending this amount of money, multiple phone calls and emails, 6 months delivery time, product not fit for purpose. And given the price of the item, the wardrobe is flimsy I honestly believe IKEA wardrobes I have purchased in the past have been better build quality. AVOID
6 years ago
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