Having bought about 10 items from Made over the past two months my impressions of them is good products at good prices, and good customer service who have put up with a lot of requests from my side. The negatives are them taking a looooong time (a month) to process a refund (I'm actually still waiting), and one of their delivery partners - Arrow XL - who refused to unpack my items (although they were obliged to) and literally ran away before I could call Made, didn't contact me before arriving (although obliged to), and arrived before their delivery window while I was on a work call. Challenges with buying furniture with every supplier, but overall a good impression of Made.