My problem seems to be a common one – delivery. No problem with ordering, and the product, when I eventually saw it. DPD gave me a one-hour slot on a particular day, but I had to wait until 11am or so for that slot, so a chunk of the day is gone already. Driver missed the slot. Why? Went to wrong house – no GPS? – declared 'premises closed' and went back to the warehouse. I noticed on the DPD site that this happen within minutes of the slot so ! called DPD, as driver must be still in the area. Could not call back driver. MADE just pushed me on to delivery co. As I have a spinal injury, I had to have a friend wait with all day to help with delivery – waste of her time as well. They screwed up the following day too, with emails, chats, and four phone calls to get it sorted. Got delivery at 6.30pm – DPD, the delivery subcontractor, subcontracted the delivery to City Sprint. I complained to MADE when they asked for my customer service feedback. No response to my complaint. So I waited in for two days, and I am a freelancer so lost two days' work, and not one word of apology for their screw-ups (even DPD admitted that). And I cannot seem to get a proper email from MADE site to complain again. Never again. They do not take responsibility for delivery.