So terrible, it's almost funny at this point. Ordered the Chicago lamp that comes in two parts. I am charged twice, and only receive the stand (twice). Complain about this, which is ignored a few times, when it's finally reordered I get yet another stand, lucky me! As you can imagine I want to get rid of this pile of lamp stands (3 now) and no lamp, so I arrange to have them collected. They are collected but returned a few hours later! The guy from DPD claims there is no address from him to return them to on their system!! So here I am dozens of emails and calls later nearly 400 quid down, 3 holiday days down ( oh yeah there was another occasion where they just didn't turn up, but who's counting now?), and all I have to show for it are 3 tripod legs Made.com seem desperate for me to not return. I'll admit they make amazing pranksters, but how this functions as a business I'll never understand.