They don't reply to any emails! I am awaiting my refund and have been given no indication of it's progress. No email to say it has been received, in fact the customer service representative thought they hadn't received it although when I tracked it, it is clear it has been received at the warehouse. Maybe they have lost my return, who knows! Still not got refund and they barely reply to any of my emails. I am no way paying the fee to return the item seeing as it has been such a hassel to obtain the refund. They are quick to take your money but slow to refund - and that is if I ever receive my refund!!