I ordered a sofa (Luciano Left Hand Facing Chaise End Corner Sofa, Grey Leather) in July on the basis and advertised that it would take 10 weeks for delivery, then months were passing and I had no contact from Made.com, after numerous checks on the deliver status I kept seeing it was delayed by another 4 weeks and so on and so on and so on, then 5 months later I was notified it was finally ready for delivery. Not once had Made.com had the decency to call me to apologise or explain the reason it was delayed. Instead I had to keep calling them only to be told it was due to them being unique pieces that are hand made to order. If that was the case why advertise 10 weeks when in fact it was 5 months?? I only had unsympathetic customer service contact on every phone call that I had to make. Made.com were very happy to take my full balance payment on placement of the order! After making my views clear I was offered a refund on the delivery charge and then further down the line after it kept getting delayed they gave me vouchers. Anyway that was the pre-delivery issues and not the worst of it, finally 1 week before Xmas I was notified it was going to delivered, I thought brilliant, finally my family will have somewhere decent to sit down. Delivery was booked for the afternoon, then I awoke to a text saying that actually BJS’s delivery system had made an error and instead they wanted to deliver first thing, luckily I was available to take delivery first thing and took delivery of the sofa. After unwrapping the sofa I found the leg frame slotted bolt holes to be drilled slightly out of line which caused the leg frame to slightly protrude forward out from underneath the front of the sofa, something I was not best pleased about but non the less could live with it. Then 2 days later I walked into the lounge only to notice the armrest was leaning inwards very slightly, upon inspection I noticed there was a dip underneath the frame below this point, I moved it with my hand to find it easily rocked up and down indicating that the inner frame joint must of come apart at the joint (probably just a simple stapled together joint) instead of proper joinery construction. It was clear this frame was broken. I only weigh around 11 stone and I had sat on sofa for only 3 or 4 times, so I doubt it was a weight issue. I emailed Made.com a video clearly showing the defect for which they replied two days later to agree it was faulty and needed to be collected for a refund. By the way way they offered me a £50 voucher after I politely asked for a gestre of compensation as I would now be without a sofa again! To be honest I’m lucky it showed signs of poor construction so early after taking delivery as it clearly highlights poor manufacturing standards for it to break at such a integral frame position. I would avoid buying this sofa if I were you as the quality simply does not match the price. Anyway was finally given a time slot by BJS distribution for it to be collected and therefore I waited in all day, I then received a text saying the collection had been made so please can you review the delivery service, I thought this sounds strange as the sofa was still with me. I phoned up BJS only to be told the drivers have decided not to come and collect the sofa today as they don't think it will fit on their van and that the collection would have to be rearranged. As you can imaging I was not best pleased as nobody had the decency to call me to tell me this, if I had not of called them I would of been sat around waitng all day. Finally two days later it was booked in again to be collected and they did eventually pick it up for return. Happy to be rid of this faulty sofa I awaited my refund off Made.com, they said it would be issued once they received it back. I was patient, but again two weeks had passed and nothing, so I had to call them again . They told me it was in the processing system and to expect it soon, very vague and nobody interested in giving me my money back so I could go and buy anther sofa. Finally 20 days later after it was collect I received my refund. All in all what a disaster of a sofa shopping experince this had been. Summed up; I was mis-sold the sofa as was told it would take 10 weeks when in fact it was delayed and took 5 months. Delivery and Collection was a shambles by BJS, very poorly organised and planned out on their behalf which wasted a full day of mine waiting around when in the end they dod not come as agreed. Sofa quality very poor, the main sofa frame had clearly broke on the joint, no doubt through poor construction methods. Customer service at Made.com is near zero, not once did they have the pro-active decency to contact me to inform me of the ongoing delays with my order nor make an apology. I would avoid using them for a large ticket item sofa purchase for sure!!