Made.com sells nice-looking furniture, this is true. Yet, they are unprofessional in dealing with three aspects: - RETURNS: they tend not to give the money back. I returned several items and in two different occasions I had to chase them several times to see a refund. I am still waiting for my money regarding an item returned via courier more than one month ago. - DELIVERY: they use at least three different methods, DPD, Panther and Royal Mail. This means that for each of their items you need to arrange collection and/or returns differently, which is not great. - TIMING: I ordered 4 chairs in November and I am still waiting for them. 3 months later. Overall, I am dissatisfied with MADE.COM - like many furniture shops (Dwell, Habitat) they gather nicely looking staff from Asia and sell it for a crazy price in the UK. There's nothing behind these companies - no history, no tradition, no assistance. IKEA surpasses them by a great deal.