I ordered four items in early January and paid £15 shipping fee. Items arrived separately over following 4 weeks, which I was fine with. Decided to return one item (a small rug) and contacted Made.com, who advised that because it was 6cm in excess of their free returns length limit I would have to pay £5 collection fee. Ok, paid it. They did not tell me at the time this was due to DPD rules. A few weeks later my dinner service arrives. I believe the item I received was not as described (i believe the 'pink' bowl was more lilac than pink). Made.com agreed to take back but only after telling me they didn't agree with me (even though I am the one with the actual bowls so am looking at them with my own eyes). In fact, they effectively said they had a chat about it in the office and didn't agree with me but I could return it for free (i.e. no collection fee) If I dropped off at DPD point. Heavy item and nearest DPD point is a mile away so dropping it off will probably require a cab as I don't drive. In the end I will probably will be charged by them for collection for items which are not as described. But remember, they did not deliver all of the items at the same time. If they had, I would have been able to return things at the same time. They then placed the blame with ME, that I did not return items at the same time which I could not possibly return as they had not yet delivered them (and items have to be returned within 14 days). In short, I will be keeping two items which cost me £65. However I will have been charged £20-£25 delivery and collection fees for this. I'm ok with the delivery charge but I'm furious about the collection charges and being stung not once but probably twice because they did not deliver all of the items at the same time. Also really not happy that they conducted an internal huddle to decide if my opinion is correct or not (even though I am the one with the actual items in front of me), and then telling me they concluded i am wrong! What kind of way is that to talk to a customer? MADE.COM is always right it seems! If you are going to order from them, be certain you are going to keep the item(s) cos this is how they treat their customers who try to return things or who question them! I will never order from Made.com again.