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Steven Taylor
PLEASE CONSIDER YOUR MADE.COM PURCHASE CAREFULLY. After much searching and finding out West Elm no longer had the sofa we wanted, Made.com was the only place we could find a style of sofa that we really liked. The price was surprisingly low but reviews seemed good. It arrived damaged and MADE arranged for a replacement in a few weeks. Had I written a review at that time it would have been four or five stars. Sadly, after just 12 months, the sofa is sagging at the left and right hand sides that get used more. I appreciate it’s a cheaply priced piece of furniture but I don’t expect it to look like a “vintage” sofa after just twelve months. I reported it to MADE. Sent photos but apparently the only recourse is to pay a fee to get a third party to visit and fix it. MADE.COM furniture looks great on the whole but evidently they don’t stay that way for long. If you’re considering a purchase from this company, I’d just STRONGLY consider how long you want this to last. Ours was only used by two average size adults and failed in 12 months. If you have kids, or you’re bigger than average size, I wouldn’t expect it last 12 months!
5 years ago
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MADE.COM has a 1.4 average rating from 634 reviews

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