The desk I ordered (Quinn) was shipped with several large markings on the top surface (the most visible). I had already spent 90 minutes putting it together when I realised this as it was the last item out of the box. They wouldn't replace the top - they would only offer to send a completely new desk (two huge, heavy boxes) for that one piece, which I would have to reassemble. I asked for a refund and they insisted that the desk be disassembled. This took another hour of my time, not to mention the several blocks of time that I had to be at the house waiting for deliveries/collections. John Lewis offers similar products for the same price and they back their products with excellent customer service. Even IKEA is better than MADE.COM. Skip this company and their terrible products.