I will start from the beginning. When Made first started selling their furniture it was great. Good quality and value for money. Then after a few years break, we started to purchase items last year and I can honestly say that the quality and service have declined. We have purchased around 10 pieces and every one has faults. Side boards, the drawers do not open and close properly, finish is very grubby, appeared used. Chairs have large indentations in cushions. Side tables, plastic components missing so they do not stand correctly and wobble. Round stools, again, plastic buttons in base missing so they rock. The sofas and chairs use black rubber button type floor protectors on the feet, very cheap quality, if dragged over a light coloured carpet or floor, they leave very dark black streaks which are impossible to clean off. Some of these faults are obviously down to the design and cheap components and manufacturing. Careless transportation and storage also a cause. All could be avoided. Just need some proper quality control. Sadly, we will no longer purchase anything more from Made.com.