This is a complete saga, and completely unacceptable: 27 December 2018 - We placed an order on Made.com for a Milo Left Hand Facing Chaise End Corner Sofa in Space Grey. 12 January 2019 - The incorrect item was delivered (Milo Right Hand Facing Chaise End Corner Sofa, instead of Left Hand). 12 January 2019 - We phoned Customer Support immediately, who asked us to provide photographic evidence of the incorrect item. 12 January 2019 - We provided photographic evidence via e-mail to Cathryn in Customer Support. 12 January 2019 - Cathryn in Customer Support ordered a replacement item for us. 18 January 2019 - The courier company ArrowXL confirmed that the replacement item would be delivered on January 24th. 18 January 2019 - We informed Charlie in Customer Support of this delivery date and asked for the incorrect item to be collected on the same day. 23 January 2019 - We chased up Charlie in Customer Support for a response to our e-mail on January 18th. 23 January 2019 - Charlie in Customer Support confirmed that the courier company ArrowXL would not be able to collect the incorrect item on the same day the replacement item would be delivered (January 24th). 24 January 2019 - The replacement item was delivered, however it was once again an incorrect item. We then had four large boxes (two for each incorrect item) taking up space in our living room. 24 January 2019 - We phoned Customer Support immediately and spoke to Jo who confirmed that she would call ArrowXL to see if they could collect the parcel that same day. Jo volunteered to call back the same day with an update, after calling ArrowXL, and a new date for collection. 24 January 2019 - We phoned Customer Support again (unknown person) but was told that they would give Jo a prompt to return our call. 24 January 2019 - We phoned Customer Support again in the evening and spoke to Diamond. We also e-mailed Charlie in Customer Support. 24 January 2019 - Diamond in Customer Support confirmed via e-mail that both incorrect items would be collected on January 30th. 28 January 2019 - We received a text message from the courier company ArrowXL confirming that collection would be made on January 29th (instead of January 30th, as confirmed by Diamond in Customer Support). 29 January 2019 - We e-mailed Diamond in Customer Support to confirm the collection date was in fact January 30th, as previously stated. 29 January 2019 - Diamond in Customer Support responded via e-mail, confirming that January 30th was no longer available as a collection date. 30 January 2019 - We re-scheduled the collection date to February 2nd on the ArrowXL website and confirmed this with Diamond in Customer Support via e-mail. 02 February 2019 - Both incorrect items were collected. 05 February 2019 - ArrowXL came by the apartment again to make an unnecessary collection.