I ordered a slide door wardrobe in March which had an 8 week lead time. Nearer the time of expected delivery I looked up my order and it stated it would not be delivered until the end of June! 17 weeks. I called them up and talked to an agent who seemed to agree that it was too long and would contact the manufacturer if there is something they could do with the lead time. Several days later, I wasnt contacted so I called again. Another agent stated that their manufacturer were having delivery issues and the lead time has extended in the website to 18 to 20 weeks. I don't understand why I was not informed proactively about the change in their lead time and I don't understand how any company can operate with that length of lead time, not to mention made.com holding my money for 4 months and I still have nothing to show for it!
They are more than happy to cancel the order as their solution, but I am now in a position where ordering elsewhere would not get me a wardrobe any sooner. If they had been more honest and proactive I could have made an informed decision and taken my business elsewhere.
5 years ago
MADE.COM has a
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